v3.0 - Ordering Portal Launch

Overview

Version 3.0 marks the launch of the FTS Ordering Portal - a net-new, customer-facing platform purpose-built for placing and managing orders across the full spectrum of FTS service types. This is the single largest product delivery in FTS Platform history, representing months of engineering, stakeholder collaboration, and iterative refinement from initial concept through to production launch.

The Ordering Portal operates as a dedicated product area within the broader FTS Platform ecosystem, sitting alongside the existing Admin Portal and Customer Portal. It introduces a self-service digital channel that enables FTS customers to create projects, select services, upload documentation, track order progress, and complete payments - all from a unified, modern interface.

Phase 1 launched into production on 3 February 2026, with the platform immediately available to customers through a seamless single-sign-on experience from the existing Customer Portal.

Scale of Delivery

This release encompasses:

• 39 planned technical tasks with an average of 5.2 acceptance criteria each
• 10 distinct order types supported from launch
• 7 order statuses with workflow-specific transitions
• 3 user roles (Customer, FTS User, System) with defined responsibilities
• Full Stripe payment integration with AUD currency support
• Real-time notification system across email and in-platform channels
• ArcGIS and MapShare VIC integration for address validation and spatial data
• Water Authority API integration for automated utility lookups
• Auth0 PKCE authentication with single-sign-on from the Customer Portal
• Company-level access control with individual and bulk management
• Core Milestone tracking system for project lifecycle visibility

Key Deliverables

• Order Management - Project creation, order placement, search, filtering, sorting, and order history
• Order Types & Workflows - 10 order types with unique workflows, status transitions, and document requirements
• Document Management - Drag-and-drop upload, version control, document categorisation, and resubmission workflows
• Payment Integration - Stripe integration, credit/debit card processing, invoicing, and AUD currency support
• Notification System - Automated email and in-platform notifications for all order lifecycle events
• Admin Portal Features - Prioritised order queue, order management, feedback system, customer management, and configuration tools
• Customer Portal Features - Dashboard, project management, order placement wizard, profile management, and reporting
• Core Milestones - Project lifecycle milestone tracking, status derivation, and synchronisation
• RFI Management - Request for Information workflows, checklist generation, review processes, and document handling
• Access Control & Authentication - Company-level access, Auth0 PKCE, SSO, division management, and user group configuration
• Platform Integration - ArcGIS address validation, MapShare VIC mapping, Water Authority API, and MYOB sync readiness
• UI/UX Improvements - Map interface refinements, responsive layout, service colour coding, and interaction design

Product Position

The Ordering Portal is one product area within the broader FTS Platform ecosystem. The FTS Platform encompasses multiple portals (Admin, Customer, Ordering) and numerous other capabilities spanning project management, compliance, reporting, and more. Version 3.0 covers only the Ordering Portal build - a fraction of the total platform investment, but one that represents a strategic expansion of FTS's service portfolio.

This platform positions FTS as both a service provider and a technology platform provider, creating a comprehensive order management system that enables standardised and streamlined workflows across all service types. The self-service portal with intelligent document validation, automated routing, and real-time order tracking creates new opportunities for service delivery efficiency and customer engagement.

Development Timeline

Supported Order Types

The Ordering Portal supports 10 distinct order types at launch, each with tailored workflows, document requirements, and status progressions:

1. FTS Assessment - Initial property evaluation for FTS Package clients
2. FTS Re-Assessment - Updated evaluations when project details change
3. Engineering Order - Engineering services with full lifecycle tracking
4. Energy Order - Energy rating and compliance services
5. Report & Consent (R&C) - Report and consent documentation processing
6. Planning Permit - Planning permit application management
7. Developer Approval - Developer approval workflow and documentation
8. Protection Works - Protection works coordination and compliance
9. Sale Accept - Sale acceptance process management
10. Permit Application - Permit application submission and tracking