SLA & Tasking

What Was Delivered

• Launch Invoicing to production After launching to production ensure the following tasks are handled:
• Existing Service Line Items are archived and new ones are imported.
• Create the Myob Customer records.
• Create the MYOB Customers:

INSERT INTO myob_customer (id, myob_id, note, customer_id, customer_name, viewon_web, custom) VALUES
(1, 'C00001', NULL, 'C00001', 'Metricon Homes', NULL, NULL),
(2, 'C00002', NULL, 'C00002', 'Royston Homes Pty Ltd', NULL, NULL);

• Associate them with existing User Groups.

UPDATE `user_group` SET myob_customer_id = 1 WHERE company_id = 11; #metricon
UPDATE `user_group` SET myob_customer_id = 2 WHERE company_id = 9; #royston

• Luis G cannot see his pending tasks nor ALL tasks now for some reason Luis G cannot see his pending tasks nor ALL tasks now. The started to occur yesterday 7/5/25 [ "")

• Make Task.sla sortable.

Impact

Improved task tracking and SLA compliance, supporting timely service delivery across active projects.