SLA & Tasking

Problem

• Fix 28-day tasking timeframe / SLA default issue

From the Chatlogs

"1. I sorted the Project SLA durations by moving 10 days after 5 days and 28 days after 10 days. 2. I have now reverted my changes, so the default is now 0 days again. 3. I have already deployed the fix and configured it in production."

Impact

Improved task tracking and SLA compliance, supporting timely service delivery across active projects.