File Upload Remediation (403/413)
Fixed file upload failures for large documents
Problem
Multiple users (Jake, Ashleigh, Hannah) reported being unable to upload documents, receiving 403 and 413 errors.
From the Chatlogs
Matt reported on Feb 5:
"Access to upload docs for Jake and Ashleigh not working. Error shown in image" Villar initially misidentified the error code:
"413 means permission denied" Note: HTTP 413 is actually "Payload Too Large." HTTP 403 is "Permission Denied." The actual root cause confirmed this was a file-size issue.
Mark was initially unable to reproduce:
"I tried to replicate the issue but was not able to reproduce it on my end." - Mark
After further testing, he found the trigger:
"I'm now able to reproduce the issue. The problem occurs when the uploaded file size is too large." - Mark, 9:57 AM
Fix
Villar updated the server configuration to increase the upload size limit:
"Let me set the config" - Villar, 9:58 AM
The fix was confirmed working by 10:28 AM - approximately 30 minutes from root cause identification.
Impact
Restored document submission capability for all portal users.